Frequently Asked Questions (FAQs)

Product Benefits

100% Web-based is cost-effective with no need to purchase new equipment , use your current server's resources or require IT time to maintain or update databases
Manage corporate computers no matter where they are or who is using them
Manage company policies and generate reports from corporate or remote locations , workstations and corporate home computers
Benefit from real-time management as changes to policies, databases and other features impact instantaneously
Restrict selected applications (audio/video players, browsers,instant messengers, and peer-to-peer) by individual policy or across your entire organization
Versatile technology configures itself to any Internet gateway, proxy, firewall, router, bridge or switch

What operating systems are compatible with the WebBalanced Office plug-in?
The WebBalanced Office plug-in is compatible with all Window operating systems (Windows NT, 2000, Professional, XP Home Edition, XP Professional, Millennium, 98 and 95). Windows 95 must be OSR2 compliant with Winsock 2.0 support. WebBalanced Office is optimized for Windows 98 or greater.

What Internet browsers are compatible with the WebBalanced Office plug-in?
Minimal browser requirements: Internet Explorer 4.1 or greater; Netscape Communicator 4.7x or greater; and Netscape Navigator, 6.x or greater, or Firefox 1.0 or greater. WebBalanced Office is optimized for Internet Explorer 4.1 or greater.

What network configurations are compatible with the WebBalanced Office plug-in?
WebBalanced Office works with all networks, firewalls, bridges, routers and switches. WebBalanced Office's Smart Plug-in configures itself automatically to any Internet gateway. There are no time-consuming setup steps or troubleshooting required.

What Internet Service Providers (ISP) are compatible with the WebBalanced Office plug-in?
WebBalanced Office will work with any ISP including cable modems, DSL, AOL, T1 or T3. In fact the WebBalanced Office solution is so fast that it is a great choice for dial-up users.

What software conflicts are there the WebBalanced Office plug-in?
At this time, the only known conflict is with new.net software. However, installation of anti-virus or firewall software can require that the plug-in be re-installed. Changes to your network interface card (NIC) can also require re-installation of the plug-in.

Product Upgrades

Where do I go to download a new version of the WebBalanced Office plug-in?
Upgrades are a single-click download from the WebBalanced Management Console that is accessed by the Administrator. You can download at any time the current version of the WebBalanced Office plug-in by accessing the Configuration submenu, Download Plug-in , in the Management Console. The plug-in installation file is created dynamically with your Organization ID number and made available to you for downloading.

Product Plug-in Installation

How do I install the WebBalanced plug-in and do I have to uninstall previous versions?
The Administrator downloads the WebBalanced Office plug-in from the Management Console. The plug-in is a small file that takes only seconds to download and can be saved to a network drive, workstation or floppy disk. The plug-in file is distributed easily by network drive, floppy disk or simple email and installs in seconds. The WebBalanced plug-in uses cutting edge technology and installs seamlessly. For each WebBalanced licensed workstation, run the installation file and then click 'Setup' to extract and install the WebBalanced Office plug-in. The system is restarted to complete the installation process. There is no need to uninstall your previous plug-in version unless otherwise directed by WebBalanced Technologies.

Product Plug-in Uninstall

How do I uninstall the WebBalanced plug-in from workstations?
The Administrator can download the plug-in uninstall file from the Configuration submenu, Download Plug-in Uninstall , in the WebBalanced Management Console. The plug-in uninstall file is created dynamically with your Organization ID number and will only uninstall the plug-in from workstations within your organization. The plug-in uninstall file only takes seconds to remove plug-in files and must be run on each workstation where the WebBalanced plug-in is to be uninstalled. It can be run from the network, workstation, or floppy disk. The system is restarted to complete the uninstall process. All evidence of the WebBalanced plug-in is removed and you can browse freely the Internet.

Website Classification

How does WebBalanced Technologies define what is and is not acceptable to the site?
WebBalanced Technologies makes no judgment about the acceptability of a site. WebBalanced Technologies has established a set of 50 criteria or characteristics which reviewers look for when reviewing sites. If a site's content falls into any of the 50 characteristics, that site (or portions of that site) is identified for containing one or any collective combination of characteristics. Depending on the characteristics selected by administrators for browsing, this determines what employees may access while on the Web.

How can WebBalanced Technologies possibly keep up with all the content on the Web?
WebBalanced Technologies has already reviewed the most popular sites on the Web. Aside from monitoring new pages, whenever a subscriber encounters an un-reviewed page, the URL address is automatically submitted to the "WebBalanced Technologies Review Team." This is the best means for ensuring that every site is carefully reviewed and fairly assessed. WebBalanced Technologies could be less meticulous and try to get more sites approved to add volume, but the price of lower conscientiousness would be, ultimately, that objectionable sites slip through the cracks and become accessible, diminishing our purpose.

How does WebBalanced Technologies look at every site?
On the front end, WebBalanced Technologies utilizes the best technology available to assist our site reviewers with their efforts in selecting characteristics for each site. After the review process, WebBalanced Technologies also uses unique technology to automatically recheck for the sites that are highly unpredictable and change. The tendency of the site is the first step in what helps determine the evaluation process.